Home FAQ's


Need some help? Here are our most frequently asked questions...

If you still find yourself stuck, please head over to our contact page and drop our care team a message!


How can I pay for my order?

We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay and Pay Later with Klarna.

Can I change my order after placing it online?

We are unable to make changes to your order after you have placed it. Please therefore make sure you are happy with your choice before you click 'Complete Order'!

I took advantage of a 3 for 2 offer but I want to return one item!

Unfortunately, we can only process returns on products purchased under a 3 for 2 offer if all 3 products are returned to us. The wanted items can then be repurchased at full price.


I missed my delivery

Don’t worry, Royal Mail should have left a card telling you how to collect your parcel or re-arrange a delivery. If it’s already been sent back to us, we’ll get in touch when it arrives to arrange a second dispatch.



For security purposes, customers are unable to edit their own name or email address within customer accounts. To change these details, please contact customer care.

Customer feedback

We really value our customers and your experience with us. We always welcome your comments to help us improve our service, so please drop us a line to let us know how we are doing on [email protected]

Jewellery Care

How do I store my jewellery?

Keep your jewellery safe in its original box or store in an alternative cool, dry place. As tempting as it will be to wear your jewellery 24/7, make sure to remove before bed as our jewellery is fragile and may get damaged.

How do I reduce wear and tear?

Keep water, perfume, sprays and lotions away from your jewellery as moisture can discolour metal parts. So no jumping in the bath with your Lobster Necklace on (unless you're being paid to by us of course!)!

How do I clean my jewellery?

Use a soft cloth to clean your jewellery. This will help to remove any fingerprints, dust and keep your jewellery looking as good as new.

I've broken my prized statement necklace! What do I do?

Don't panic - we may be able to help! Contact our care team at [email protected] and we will do our best to help. Psssttt! Including an image of your broken piece will allow us to come back atcha with a speedier resolution!


All purchases are protected from faults and breakages within 3 months of purchasing. This excludes wear and tear.


How long will my name necklace take to be made?

If you choose Standard Shipping, it can take up to 5 days for your name necklace to be made before despatch. If you choose 48 Hour Shipping you can expect your name necklace to be made and despatched within 48 hours.

Will my Name Necklace look exactly like the online preview?

We’ve worked hard to make our online Name Necklace generator as accurate as possible, but just so you know, some names or words may differ slightly to the preview shown.