We aim to despatch your order within 24 hours of receiving it. All tracked orders will require a signature and you will receive your tracking number in the order despatch email. All orders are shipped by Royal Mail. We offer a Click & Collect service to UK customers - tracked orders using this will be signed for at your chosen collection point.
UK Standard Delivery - Untracked - £2.95/£3.95 (weight dependent) - 3 to 5 working days
UK Priority Delivery - Tracked - £5.95 to £30
(weight dependent) - Next working day. Order before 1pm
Europe Standard Delivery - Tracked - £6.95 to £15.95
(weight dependent) - 3 to 7 working days
Worldwide Standard Delivery - Tracked - £9.95 to £20.95 (weight dependent) - 10 to 15 working days
We hope you love our jewellery as much as we do! But if for any reason you are not happy, you're welcome to return your purchase within 28 days of receipt.
We have made it easy peasy lemon squeezy for you! Just complete your returns form and drop off at your nearest post office using the Royal Mail free post returns label.
Unfortunately, at the moment we do not have a free post label for our International customers (all addresses outside the UK) so you will be responsible for posting back to the address on the returns form. To soften the blow, we will refund you the original postage costs when processing your refund!
Remember, we only accept returned items which are unused and in their original packaging. For hygiene reasons, we say "NO!" to you sending back earrings. For obvious reasons our Original Name Necklace and Speech Bubble Necklaces are also return no-no's (we can't re-sell a custom made necklace that spells out the pet name of your recently ditched other half we're afraid!).
Unfortunately, we can only process returns on products purchased under a 3 for 2 offer if all 3 products are returned to us. The wanted items can then be repurchased at full price.
CHRISTMAS DELIVERY CUT OFF DATES
Buying Christmas gifts? Don't panic, whether you've got a Dog on Wheels Mug dilemma or you're in a Record Player Necklace pickle: any purchase made after on or after 13th November is protected with an extended returns window ending on Wednesday 9th January. Please note that returns are still subject to our standard T&C's and MUST be accompanied by proof of purchase.
We only process orders and refunds Monday-Friday to allow our fantastic Care Team to enjoy their weekend!